eCommerce

Selling with targeted customer contact

Your company will appear right in your customer’s messenger chat history. It is therefore present in your customer’s favourite apps, which gets you a direct connection to them. The chatbot is customized to your needs and guides your customers not only through the product range and the ordering process, but also takes care of customer service. All messenger channels can be used for communication according to your preferences.

Chatbot supported shopping experience:

Pre-sales / after-sales consulting
Presentation of the product portfolio
Direct payment via chat
Order tracking e.g. via QR codes per order
Bonus point system
Opportunities for personal contact
Feedback and experience reports
Returns processing

Key Benefits

Support your customer service team with a digital advisor.

Reduction of processing time and support costs

Increase customer satisfaction with faster responses

Bots learn from interactions and update themselves autonomously

24 / 7 availability

Demo Bot

Scan QR Code and test the Yummy Bakery DEMO Bot directly on your smartphone or use the following button.

View Demo Bot

Conversational Commerce

New customer communication

Use operating systems such as instant messengers for your customer communication that are known and familiar to your customers and thus increase the user experience. Use customer-facing chatbots for efficient and service-oriented customer interaction through predefined automated responses. All messenger channels can be used for communication according to your preferences.

Chatbot Use Cases:

familiar and trusted by users
good user experience
Browse a catalog of goods – selection of e.g. fashion or other products including description of items
Personalized shopping assistant “Suits me”
Place order, make payment
Promotions and bonus points
Product campaigns for product advertising
Live chat with employees