Authentication (2FA): The security your customers expect

In this blog article, we’ll go over the benefits of identity verification via SMS and explain how to protect your customers’ data with dicomsys’ service.

For applications where two-factor authentication (2FA) is required as an additional security component, it turns out that messaging is the preferred option worldwide. Because this method is fast and easy to use, it is standardized and widely used.

Background
With the recent increase in security breaches and data leaks, users are more concerned than ever about the security of their data. They have realized that a simple password is no longer enough. In that case, user authentication via SMS comes into play.

dicomsys 2-faktor-authentifizierung

Two-factor authentication (2FA)

Two-factor authentication (also known as 2FA) is one of the most effective methods of protecting online accounts. By adding an extra layer of security, it ensures that people cannot access accounts that do not belong to them. Unlike single-factor (password) authentication, users must provide two different authentication factors to confirm their identity. One can be a biometric factor (facial, retina or fingerprint scan) or a possession factor. A common and convenient method for deploying 2FA is to provide tokens (PIN codes, verification codes, one-time passwords [OTPs], and the like) via SMS to the user’s mobile device. These one-time codes often expire after a short time if not used.

Special solutions are flash SMS or calls (automatic phone calls). A flash SMS appears directly on the lock screen of a cell phone and requires no interaction from the user. Such SMS are not stored in the customer’s device memory. This allows companies to use flash SMS to send confidential information to customers without worrying about the information being stored and potentially tapped. The flash call calls the user’s registered mobile number and uses it to verify the account. The call takes only a few seconds in total. There is no conversation between the user and the company. Nor do users have to enter a code manually, as verification is performed automatically in the background.

Usability

The advantage of the SMS method is that it is simple, convenient and user-friendly for the end customer – thus having a good usibilty – and works on any mobile device that can receive SMS. The given security standard is sufficient for most online applications. No additional hardware such as a code generator or authentication app is needed.

Moreover, the method does not require WLAN or data charges. In most countries, SMS charges are also integrated into the mobile phone tariff. For this reason, messaging is most commonly used for 2FA and is popular with consumers. In a survey, 75 % of respondents indicated that SMS is their preferred messaging method. In addition, 85 % of respondents said they prefer to receive an authentication code on their mobile device to generate additional security with their user ID and password for online transactions. The huge popularity of 2FA authentication via SMS is also reflected in the market. Large e-commerce companies like Amazon and eBay, as well as banks, social networks, email providers and many others are already taking advantage of its benefits.

Protecting your customers data

Messaging-based 2FA authentication is one of the most important methods of verifying an online user’s identity today.

The dicomsys cloud messaging solution provides protection in the following application areas:

  • Account creation
  • Login verification
  • Transaction verification
  • Account update

It provides a simple yet highly secure method to validate a variety of online and mobile transactions for online commerce, financial services and more.

sms-messaging dicomsys

The 2FA messaging solution from dicomsys

dicomsys offers secure, simplified and lightning-fast customer authentication with its cloud messaging solution.

With its unique combination of API and SMS connection, our authentication service supports a wide range of use cases in diverse industries, guaranteeing high acceptance. Our service delivers verification codes, one-time passwords and PINs via text message to verify user identity. This functionality provides businesses with a low-risk solution that builds greater trust in your online service, contributing to higher customer satisfaction, loyalty, and revenue.

In addition, messaging is less expensive and faster to implement than traditional hardware- or software-based solutions. Text messaging available on all devices enables nationwide coverage of customers. To ensure the speed and reliability of SMS delivery, we use direct connections to mobile network operators.

Secure your users online at every relevant step!

With 2FA authentication via SMS, we use a solution that protects both your customers and your brand. In doing so, we leverage the reach and power of SMS to provide you with a simple, high-quality identity authentication service that can be quickly and efficiently implemented into your digital operations.

Our service combines extensive global coverage, high-quality delivery, and a comprehensive feature set that enables businesses to engage with their customers via SMS. It makes the development and implementation of SMS-based mobile services less complex.

Key benefits of our solution:

datenschutz 2fa

EU-compliant due to GDPR and PSD2. Personal data, accesses as well as online transactions are protected.

person

Valid user data via optimized login processes.

handhabung

Easy integration of our REST API, provides automated connection between your software and your users.

cloud netzwerk

Cloud communication network with optimized high-speed routing guarantees instant delivery of one-time passwords (OTP).

sms Warnung

Reduction of unauthorized account activity, fake accounts and fraud by building an additional layer of security.

Result

Increased customer satisfaction through security and maximum adoption by your end users.

How can we help you?

Make an appointment with our experts and benefit from the advantages of SMS-based 2FA authentication. We will gladly consult you individually and competently.